Knucks Return & Exchange Policy

Return & Exchange Policy

At Knucks, we want you to feel great in your gear. If your order isn’t working out, we’re here to help within the guidelines below.

Return Window

We accept returns and exchanges within 30 days of delivery. 

Due to the intimate nature of underwear and swimwear, we can only accept returns on items that are unworn, unwashed, and in original condition, with:

• All tags attached

• Original packaging included

• Hygienic protection still in place (if applicable)

Any item that shows signs of wear, washing, deodorant, fragrance, pet hair, or body marks cannot be returned.

Non-Returnable Items

These items are standard non-returnable across the underwear industry:

• Worn underwear

• Worn swimwear

• Final sale or clearance items

• Gift cards

• Mystery items or surprise packs

• Body care products

How to Start a Return

Chat us at:
📧 @myknucks.com
Include:

• Your order number

• Item(s) you want to return or exchange

• Reason for return

We’ll respond with instructions within 1–2 business days.

Exchanges

We’re happy to offer a size or color exchange when inventory allows. Exchanges ship once returned items are received and inspected.

Refunds

Refunds are issued to the original payment method once your return is processed.
Processing time:

• 3–5 business days after we receive the item

• Your bank may take an additional 3–10 business days to post the credit

Return Shipping

• Customers cover return shipping costs

• If the item arrived damaged or we made an error, we cover return shipping

Damaged or Defective Items

If something arrives damaged, defective, or incorrect, contact us within 7 days of delivery for a replacement at no cost.

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